Return Policy

WellScience Return Policy

At WellScience, we are committed to providing high-quality multivitamins and supplements to support your health and well-being. If you are not completely satisfied with your purchase, we are here to help.

Returns & Refunds
1. You may return any unopened and unused products within 28 days of purchase for a full refund.
2. To be eligible for a return, the item must be in its original packaging, unopened, and in the same condition as received.
3. Opened or used products cannot be returned for hygiene and safety reasons unless they are defective or damaged upon arrival.

How to Initiate a Return
1. Contact Us: Email our customer support team at hello@wellscience.co.uk with your order number and reason for return.
2. Return Approval: Once approved, we will provide you with a return address and instructions.
3. Shipping the Item: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refund Processing: Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.

Damaged or Incorrect Items

1. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
2. We will arrange a replacement or a full refund at no additional cost.
Non-Returnable Items
3. Opened or used products (except for damaged or defective items)
4. Gift cards
5. Items purchased from third-party retailers (please contact them directly for returns)

Late or Missing Refunds
1. If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.
2. If you still need assistance, contact us at hello@wellscience.co.uk.

We value our customers and strive to ensure a hassle-free shopping experience. If you have any questions about our return policy, feel free to reach out to our support team.
WellScience – Quality You Can Trust, Backed by Science.